Emprovia OnSite Terms of Service

These Terms of Service (“Terms”) govern access to and use of Emprovia OnSite (the “Service”), provided by Fair Supports Pty Ltd (ABN 85 677 767 761), trading as Emprovia OnSite (“Emprovia OnSite”, “we”, “us”). By creating an account, booking a walkthrough, or otherwise using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent (“Customer”, “you”).

1. The Service

Emprovia OnSite provides workforce operations tools including shift scheduling, worker clock-in/clock-out, location-supported attendance evidence, client/site confirmation, and audit-trail export, accessible via emprovia.com.au and onsite.emprovia.com.au.

2. Accounts

• You must provide accurate information when creating an account and keep your login credentials secure.
• You’re responsible for all activity under your account, including actions taken by workers and users you invite.
• You must have the authority to bind your organisation if you create an account on its behalf.

3. Customer responsibilities regarding workers

If you invite or roster workers into the Service, you are responsible for:

• Telling those workers that Emprovia OnSite is used to record shift, attendance, and location evidence
• Obtaining any consent required under applicable workplace or privacy law before enabling location tracking or evidence capture for a worker
• Configuring the Service’s evidence features (including location tracking) in a way that complies with your own legal obligations as an employer or principal contractor

Emprovia OnSite is a tool that records what your organisation configures it to record; we are not a party to the employment or contracting relationship between you and your workers.

4. Subscriptions and billing

• Fees are billed via Stripe on the plan (monthly, annual, or custom enterprise terms) selected at signup or agreed in a separate order form.
• Prices are in Australian dollars and, where applicable, inclusive of GST.
• Subscriptions renew automatically unless cancelled before the renewal date.
• We may change pricing on notice before your next renewal.
• Implementation, onboarding, or custom integration fees, where agreed, are one-time and non-refundable once work has commenced.

5. Acceptable use

You must not use the Service to:

• Fabricate, alter, or misrepresent attendance, location, or evidence records
• Access another organisation’s account or data without authorisation
• Reverse-engineer, resell, or white-label the Service without our written agreement
• Upload unlawful content or use the Service in a way that breaches applicable law

6. Data ownership

• You own the shift, attendance, worker, and client data your organisation submits to or generates in the Service (“Customer Data”).
• We may use de-identified, aggregated data to improve the Service and for internal analytics.
• On termination, you may export Customer Data for a reasonable period as described in our Privacy Policy, after which it may be deleted subject to any legal retention requirements.

7. Evidence and audit records — limitations

Location, timestamp, and evidence records generated by the Service are intended to support (not replace) your organisation’s own record-keeping and dispute-resolution processes. We do not guarantee the accuracy of GPS/location data in all conditions (for example, indoors or in areas with poor signal), and Customer is responsible for verifying evidence before relying on it for payroll, compliance, or legal purposes.

8. Availability

We aim to keep the Service available but do not guarantee uninterrupted access. We may suspend the Service for maintenance, security, or legal reasons, with notice where reasonably possible.

9. Liability

To the maximum extent permitted by law:

• The Service is provided “as is” without warranties beyond those that cannot be excluded under the Australian Consumer Law.
• Our aggregate liability arising from or related to the Service is limited to the fees paid by you in the 12 months preceding the claim.
• We are not liable for indirect, consequential, or special damages, including loss of profits or data, arising from use of the Service.

10. Indemnity

You agree to indemnify Fair Supports Pty Ltd against claims arising from your breach of these Terms, your misuse of worker data, or your failure to obtain required consents from workers under section 3.

11. Termination

• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.
• We may suspend or terminate accounts for breach of these Terms, non-payment, or unlawful use, with notice where reasonably possible.

12. Changes to these Terms

We may update these Terms from time to time. Continued use of the Service after an update constitutes acceptance of the revised Terms. Material changes will be notified to active Customers.

13. Governing law

These Terms are governed by the laws of Victoria, Australia, and any dispute is subject to the exclusive jurisdiction of the courts of Victoria.

14. Contact

Fair Supports Pty Ltd (ABN 85 677 767 761)
Trading as Emprovia OnSite
onsite@emprovia.com.au